Bath Furniture
Xylem bath furniture is made from natural products whose visual appeal is attained by surface absorption of stain, varying grains, knots and other characteristics which are inherent in natural products and veneers which are not within the control of Xylem nor considered defects under the warranty. Color changes and surface cracks due to direct sunlight, extreme temperature fluctuations, humidity conditions and cleaning agents are not covered by this warranty.

Fixtures and Tops
Xylem fixtures are formed from natural stone, glass and vitreous china whose visual appeal is attained by nuances in design, shape, textures, surface color and infused color whose characteristics are apparent in natural products and our manufactured products. Surface scratches, surface etching, chips, cracks and color changes due to cleaning agents, chemical spills, improper cleaning techniques, abrasive cleaners or cloths, extreme temperature fluctuations and by abuse or impact are not covered by this warranty.

Faucets and Fittings
Xylem faucets and plumbing fittings are warranted to be free from manufacturing defects, both mechanically and for surface finish, to the original purchaser for a period of one (1) year from date of receipt as long as product is used in a normal residential application. If the faucet or fitting shall develop a leak or drip, Xylem will provide the parts or products necessary to put the product back in good working condition free of charge. Xylem will not be responsible for labor charges or for damage incurred during installation, repair or replacement.

Xylem warrants its products to be free of defects in material and workmanship to the original homeowner for a period of one (1) year under normal use and service from the date of shipment to the dealer or, if shipped direct, from the date of shipment to the consumer. Xylem products which have such defects will be repaired or replaced at Xylem’s option or if repairs and replacement are not possible, alternate remuneration may be paid also at Xylem’s option.

This warranty applies to products that are subject to normal residential use and does not apply to defects or damage caused by or resulting from negligence, misuse, abuse or improper maintenance including cleaning and/ or cleaning products, agents or chemicals, or when products have been used in institutional, commercial or other non-residential use.

This warranty only protects the homeowner when the product is purchased from an authorized Xylem dealer and proof of purchase may be required to substantiate any and all claims. Products purchased as floor samples or in an “as is” condition are not covered by this warranty.

This warranty gives you specific legal rights and you may have other rights which vary from state to state. Xylem warrants this product for one (1) year from the initial purchase. Xylem shall not be held liable for any consequential damages or commercial loss.

Some states do not allow limitations on how long an implied warranty will last or the limitation of incidental or consequential damages so the above limitation or exclusions may not apply to you.

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Frequently Asked Questions

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Material Characteristics

Characteristics of products including wood, stone, vitreous china and glass.

Glossory of Terms

A listing of terminology we use at Xylem including products and their use in your home.


Includes information about Xylem's warranties and warranties for specific products.

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